The Future of AI and CX

October 6, 2025 @ 3 – 3:30 PM

Hosted by govloop.

Hear from a public-sector CX expert about the AI trends we can expect to see moving forward, and how to incorporate them into your processes and objectives.

You’ll learn:

How AI can aid agencies in creating highly personalized and effective CX journeys.
Where AI can reduce manual burden in your processes.
How to get buy-in and train your team.

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Using Data and Evaluation to Strengthen Resilience, Navigate Change, and Build Power

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ClinicalTrials.gov for Librarians

ClinicalTrials.gov is the openly available federal registry and results database of publicly and privately funded clinical studies conducted in the United States and around the world. ClinicalTrials.gov is a vital resource for researchers, healthcare providers, patients and their families, and health sciences librarians who wish to consult the entire body of evidence on any particular…

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How to Keep All Those Donors You Worked So Hard to Get

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How Social Media is Used as an Information Discovery Tool

. Hosted by the Georgia Library Association. Social media has transformed from spaces that simply connect and build communities online; to a means for keeping in touch with the day-to-day lives of friends, family, and peers; to now, being a platform where anyone can make a living, go viral, and discover information. Social media…

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“They asked you for WHAT?!” Helping Your Patrons Outsmart Scammers and Avoid Fraud

Hosted by ALA. Americans lost an astounding $5 billion to investment-related scams in 2024, according to the US Federal Trade Commission. Chances are high that people in your community are falling prey to these schemes. Your library can help! In this free webinar, learn how you can protect your library patrons by raising awareness about…

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