Calling it Quits: How to Evaluate Library Services and Decide What to Stop Doing
Following a period of disruption, library leaders often need to realign service offerings with current organizational priorities and resources. In this session, the speakers will introduce a new model that was designed and applied at a large research library in an effort to redefine, reevaluate, and right-size research service offerings to better align with current staffing levels and support work-life balance.
The model includes: (1) a rubric designed to aid in the evaluation of service offerings against available resources and campus needs; (2) a reusable checklist to support the sunsetting of services; and (3) a service template to clarify ongoing services for internal and external audiences. In this session, participants will use the model to engage in hands-on learning as they assess the sustainability and resource levels of the service offerings at their own institution. They will be positioned to identify potential service changes to align internal and external communication strategies for supported change. The session will also be infused with change management practices that center people and support them as individuals through the transformation process.