Customer Service and Communication | General

Ryan Dowd’s Librarian’s Guide to Homelessness (Niche Academy)

On-demand, self-paced online training is available to all Wisconsin library staff through December 2025.

Find tips for de-escalating challenging situations for all patrons and get a better understanding of those who are experiencing homelessness.

Launch the training, use your library email address to sign-in.

If you don’t have a library email address or have other questions or problems, contact Angela Schneider (aschneider@winnefox.org(link sends e-mail)).

Human Resources

The Lifecycle of a Library Employee: Part 2

Join us for the second session of the HR Essentials for Library Leaders series with expert Kathy Parker. We will discuss the retention of an employee through training and holding them accountable for their work product. Key Topics Include: Performance Improvement Plans (PIP), Separation of the employee from the organization, whether voluntary or involuntary, legal terms…

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Human Resources

Discipline, Performance Improvement & Termination

Handling Performance Issues Effectively and Legally Whether you’re working to help an employee improve or preparing for a necessary termination, these resources provide guidance for making the process clear, fair, and documented. Resources

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Administration and Management | Human Resources

Getting Started with HR and Library Supervision

Managing people is a core part of library work—but it’s not always something we’re formally trained to do. Whether you’re responsible for hiring, supervising, or evaluating staff, these resources offer practical support for handling the responsibilities that come with management. Resources:

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General

Anytime Access: Wisconsin Professional Learning Sources

Note: You may count any webinar — whether attended “live” or watching a recording — as a Category B continuing education activity. (updated 20 Aug 2020)

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Administration and Management | Customer Service and Communication | Intellectual Freedom and Patron Privacy

Privacy and Wisconsin Public Libraries: Tutorials for Front-Line Staff and for Managers

Wisconsin public library workers now have access to a tutorial covering the basics of privacy and public libraries, with specific attention to Wisconsin laws. Privacy and Wisconsin Public Libraries Tutorials Wisconsin public library workers now have access to a tutorial covering the basics of privacy and public libraries, with specific attention to Wisconsin laws. These…

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General

Past Events

Resources from NEWI-sponsored events: 2025 Event Title Date Contact Hours Tech Hours Activity Report Form Resources Library Advocacy and Storymaking: the Hero’s Journey from Community to Page 7/25 3 CE form Slides (Resource list on page 41) NEWI Youth Services Workshop – Oshkosh 1/9 6 CE form Reading League slides; Ebb & Flow slides;…

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